Refund policy

Easy Returns

We have a 14-day return policy for online purchases through shop.f2furnishings.ca, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start a return, contact us at info@f2furnishings.ca.
  • Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted.
  • After inspection*, a refund will be processed, minus the cost of return shipping and any applicable restocking fees. Any shipping or service fees paid at checkout are not refundable.
  • Refunds appear on the original payment method typically within 1-7 business days of processing.

*Returns are inspected in our warehouse typically within 2-5 business days. Minor delays in processing may occur during the holiday season or special sales events.

You can always contact us for any return questions at info@f2furnishings.ca. 

Return Conditions

  • A return must be initiated within 14 days of the delivery date.
  • A return must be authorized before it is shipped back.
    • Merchandise returned without authorization will be refused and shipped back to the customer at their expense.
    • Deliveries that are refused by the customer are considered unauthorized returns. If the item is returnable, applicable return charges will be deducted from the refund.
  • The item must be in new condition and not have been assembled or installed.
  • Merchandise can only be returned in its original box and must include all the original and undamaged interior packaging. Customers are encouraged to unwrap all merchandise carefully for initial inspection.
  • Returned merchandise that has suffered damages due to missing inner packaging and/or careless repackaging, or has been determined to have been used or previously assembled/installed, will be returned to the customer at their expense.
  • Restocking fees are calculated on the price of the item before any applied discounts and depend on the condition of the returned merchandise.
    • 25% minimum
    • Items returned that have any missing parts or hardware, or without complete and undamaged inner packaging, may be subject to a maximum of 50% restocking fee, depending on the extent of the issue(s).
    • Any order that is not able to be delivered or is returned or refused due to limitations of a dwelling that prevent delivery (e.g., narrow staircase, elevator, hallway, or front door; blocked street due to construction), will be subject to a 25% restocking fee as well as the cost of return shipping. The customer is responsible for ensuring the deliverability of the merchandise.
    • Normal wear to the exterior of boxes due to shipping and handling are expected and not subject to additional fees.

Non-Returnable Merchandise

  • Items that have been assembled, installed, and/or used after delivery.
  • Items without the original box(es) and/or original and undamaged interior packaging.
  • Items assembled, installed, or unwrapped by a White Glove delivery service.
  • Items labelled "Final Sale" or "Clearance" or "Open Box".
  • Oversized items requiring specialized handling or exceeding 300lbs.
  • Items for which delivery has been delayed by more than 10 days at the request of the customer.
  • Items delivered as a replacement for an approved warranty or shipping damage claim.
  • Special orders, rush orders, trade orders, or built-to-order items.
  • Artwork, paintings, wall art, artificial plants, pots, planters, jugs, bottles, vases, mattresses, blankets, rugs, mirrors, pillows, cushions, throws, or concrete furniture.

Damages and Claims 

We work closely with our shipping partners to make sure your items arrive safely. Still, damages from shipping and handling sometimes occur. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Simply file a damaged shipment claim within 5 days of delivery to info@f2furnishings.ca and we’ll provide a resolution.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@f2furnishings.ca.